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Crafts U Love was formed in September 2001 by Paula Baughan and Jenny Baughan (Mother in law). Both avid card makers at the time frustrated by the lack of quality craft companies. Using a spare bedroom and having a bathroom as a stockroom with an ironing board as a packing table was hardly ideal at the time, but served a useful purpose..
But how things have changed since then. In 2002 Paula's husband Geoff left his job to take over from his mother Jenny. Using his IT, Sales and Marketing background Geoff rebuilt the website and started a marketing campaign, which included full page adverts in various magazines, website promotion and attending shows up and down the country. Using Paula's creative talents and general business skills the business continued to grow and after moving home 3 times in 5 years to accommodate the business, it eventually outgrow their home. In July 2006 Crafts U Love moved to their current premises in Charlwood, Surrey. This enabled them to grow their product range and increase stock levels.
Crafts U Love is currently one of the largest Die Cutting and Rubber stamp stockists in the UK and now also stocks most of the world's leading die-cutting systems all of which are complimented by a wide range of general card making and scrapbooking products.

 
Meet the Team
Lyn, Geoff, Paula, Elaine, Caroline, Sue M, Sue Q, Karen, Chary, Katie + Joan (not in picture)
Shop Photo's

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Customers Comments

Some emails from customers

10/09/13 Many thanks for such a prompt and professional service. It is the first time I have used your site but I am very impressed and will use you again. I discovered you through Cardmaking & Papercraft. Charmaine Johnson

07/09/13 Hi – cannot believe how quickly this item was despatched. I ordered yesterday morning and it arrived here today. Great service, thank you. Gina Chessell Wendy

07/09/13 Thanks so much for sending this so quick!! Amazing - received this morning :-) x

29/09/13 Hi! Just had to email to say “” thank you ”” so much for making us feel really welcome today. You are all lovely and it is so nice to be able to chat to ladies that i hadn’t even met before Really loved visiting your gorgeous shop and i was totally overwhelmed with all the amazing crafty bits and can’t wait to visit again when i have saved a bit lol!! thanks again,hugs all.Lou.xx

22/08/13 Hi! My Order arrived this morning - great service! Thank you very much. Dora O'S.

Thank you, my order arrived today and I was extremely happy with everything, as I always am!  I was delighted at the pail I ordered, as it was larger than I had imagined, and is great value!! Again, even though the sizes were stated for the stitching template, It was bigger and better than imagined!  Thank you for the business cards, we have a lot of member who are just starting out in crafting, so as they ask us where to buy product, Sue and I like to recommend shops and sites that we personally use and would be very happy to recommend to people.  Yours is one of them, and I hope you benefit from our members using your wonderful site!  Thank you again, for a wonderful service!  Mandy  xx

Well that was quick, thank you so much for exchanging the egg for the tulips I do appreciate that, and all I can say is your service is absolutely BRILLIANT thank you Shirley A Chalmers

Well thats what I called a brilliant service, order one day and it arrives next morning, thank you so much for my order. Many thanks Shirley A Chalmers

I would just like to say thank you to you all as I have just received my latest order, not only have you been kind enough to offer yet another free postage weekend, my items have arrived in less than 24 hrs.... thank you soooo very much. I have purchased items on and off with you over the past few years and you have always given a great service... thank you I know many people are quick to complain about things, but usually not very quick to say thank you....so I thought I would today :) Hope you all have a wonderful weekend
Kindest regards Roz x

Hi, I would like to let you know that the parcel arrived in record time and in excellent condition.  Thanks for the super fast delivery.  I will surely do more business with you. Regards Josianne

Dear all at Craftsulove, I just wanted to thank for your very speedy & efficient service. I ordered these chalk pencils for my son Monday night, received a dispatch email on Tuesday & they arrived this morning - Wednesday! Thank you so much - now he can get on & finish his GCSE coursework within the deadline. Having seen the pastel chalk pencils, which I didn't know existed, I think I can also make use of them in some of my craft work too :-) Best wishes, Gwen Page - a very satisfied customer!

Dear Crafts U Love people,
First of all thank you to all you lovely people! My amended order arrived safely next day and I have to say it's the nicest pizza I've ever had!  You are so lovely each time,  I really do wish I lived near so I could meet you and see your wonderful shop.Sorry about the delay in sending this but poorly again. Keep up all your tremendous work and love to you all. Ann xxxx

Hi, Just to say a huge thank you to you for my goodies which arrived safely this morning. I am always impressed with your service, prices etc and yet again award a gold star and a smiley face badge!!! With love, Chrisx

Many thanks for sending this out in time for it to be wrapped up as a birthdya gift. It arrived this morning. From the email and telephone call last friday I didn't think it was going to get here in time. But you did me proud! Thank you to everyone involved. :) Much Love your happy customer Karen xx

Just wanted to let you know that I absolutely love your website - well designed and easy to find items (lots of inspiration too!!!!!) and the professional service that you provide.  I have ordered many times from Crafts u love and have never failed to be impressed. 
I am certainly one customer who will continue to return to you to purchase my craft items. Thank you with hugs Ann Rosie

Dear Craftsulove, I was the happy recipient of the 'Silhouette cutting system for my birthday last week that my husband bought from you. What a happy bunny I am, because its absolutely amazing. I can  believe how easy it is to use and enormous the scope it offers. I am a card maker but this wonderful system has inspired me to start scrapbooking for which it is ideally suited. I can't praise it enough, I just don't understand with the exception of yourselves why there has been so little advertising. Thank very much From one happy bunny
Carol Gandy

Hi Paula, we just wanted to thank you for the time you spent with us yesterday.  We came away from your house and we were all buzzing with ideas and inspiration from you.  I have spoken to a few friends who sound interested so we will hopefully see you again soon. Thanks again for your time and for your patience with Kirsty. Regards Joan, Margaret, Alison and Kirsty
PS The web site is FANTASTIC

   
   
   

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