Orders can be placed
using one of the following methods:
(Mon - Fri 9.00am - 5.30pm)
1, Westcoats Farm, Stan Hill,
Charlwood, Surrey RH6 0ES
9am – 5.30pm Sat 9.00am -
Payment methods that
we accept are:
Postal Orders made payable to ‘Crafts U Love Ltd’.
MasterCard, Solo, Maestro, Electron & Delta.
When you place an
order on our site, you process your own payment
transaction through Protx (Secure Payment
Gateway). Your account is instantly charged and
there is no intervention on our part. Even if
you place your order in the evening or at
weekends, the Protx payment system is automatic
and your account will be charged immediately.
We aim to despatch
your order within 2/3 working days (subject to
stock availability). In most cases we despatch
same or next day. If you require an order
urgently please contact us direct and we will do
our best to despatch same day (subject to stock
availability) Please note during busy periods
such as Sales, Free Shipping Promo's, Christmas
etc despatch times may take a
All orders are
despatched via Royal Mail 2nd Class (Depending
on order weight or value) or Interlink Couriers
Next working day service. Please allow up to 12 working days
for delivery once despatched before contacting
NEXT DAY UK COURIER (Delivery next working day via Interlink) - Order by 1pm, Monday-Friday, for same day despatch. Orders made after 1pm may still be despatched the same day, otherwise despatch will be on the next working day (Monday-Friday only, excluding bank holidays). You will be contacted immediately if there is an out of stock item. Please note that Interlink uses a predict service that advises customers of a one hour delivery slot to save waiting in all day. So when placing your order please enter your mobile number in order to receive a text with your hour slot. If required the text can be used to re-arrange delivery for another day.
SERVICE NOT AVAILABLE TO
THE FOLLOWING POSTCODES:-
Scottish Highlands: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH14-26, PH30,
Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Northern Ireland & Isle of White.
When placing your
order please make sure that you specify the
correct delivery address as Crafts U Love take
for missing parcels that have been sent to the
wrong address or If requested to leave with
neighbour or in outbuilding. Please note that unless the
parcel has been returned to us by Royal Mail or
Interlink, a refund/replacement will not be issued.
If delivery still
not received within 15 working days of despatch
we will require a letter confirming this
(Required by Royal Mail). Once received a
replacement order will be sent.
Interlink will attempt delivery to the address
given twice only and will try neighbours either
side only if that is your instruction. Please
remember that neighbours go out too. If
Interlink cannot deliver or leave safe per
instruction, it is up to the customer to collect
their parcel from their Interlink depot.
Re-direction to another address or a third
delivery is chargeable to the customer at cost
which is currently £5.00 plus VAT. This also
applies where customers give incorrect address
details such as an incorrect postcode.
If Interlink are unable to deliver or leave
safe, Interlink keep parcels for 5 working days
only before returning them to Crafts U Love Ltd.
In this case the cost of the return (£5.00 +
VAT) will be deducted from the refund due to the
customer. If the parcel is returned to Crafts U
Love and then redelivered to the customer there
will be two charges, the return (£5.00 + VAT)
and the redelivery charge.
International Shipping -
Crafts U Love Ltd reserves the right to request
further payment or cancel any order that
exceeds reasonable freight costs.
Although we keep our
stock levels up, in the event of an item being
out of stock we will part ship your order or
contact you for an alternative item.
Should you wish to
enquire about your order please contact us on
or email us at
quoting your reference number or post code.
We are confident
that you will be satisfied with your order.
However if you are not happy with a product
please return the item(s) to us within 7
working days for either a replacement, refund or
a credit note. Please note that there may be a
restocking fee deducted from your refund. This
fee will be will 10% to cover all costs incurred
by Crafts U Love Ltd for the initial
transaction, the refund costs (Both charges
Crafts U Love Ltd incurs form Credit
Card/Paypal) and the carriage costs. Any items returned must be in
good condition and saleable as new. We reserve
the right to refuse a refund of any item(s) that
are not returned in a reasonable condition.
In the unlikely
event of a faulty product please contact us
immediately to arrange a replacement to be sent.
Please note that if a returned item is tested
and is not faulty then a postage charge will be
- Gift Vouchers
- All Gift Vouchers are valid for 2 Years from
Products - If deposit is paid then this is not
refundable unless Crafts U Love are unable to
- The prices shown
online supersede all previous price lists and
are subject to change without notice.
- All prices in this
are inclusive of VAT @ 20%.
Crafts U Love Ltd
Unit 1, Westcoats Farm, Stan
Charlwood, Surrey RH6 0ES
VAT NO: 826 2123 54