Frequently Asked Questions

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SHIPPING COSTS

UK
Shipping Rates
Within UK &
Northern Ireland
UK Next Working
Day Courier*
(see below for areas not covered for next day)
International Shipping Rates Europe & 
Southern Ireland
Rest of the World
Under £30.00 £2.49 £4.99 Under £25 £4.00 £6.00
Over £30.00 FREE £4.99 £25.01 – £50.00 £5.00 £8.00
      £50.01 – £75.00 £6.00 £10.00
      £75.01 – £100.00 £8.00 £12.00
      £100.00 + £12.00 £15.00


NEXT WORKING DAY UK COURIER *
 (Delivery next working day (Monday to Friday) via Interlink Express Courier)
Order by 1pm, Monday-Friday, for same day despatch. Orders made after 1pm may still be despatched the same day, otherwise despatch will be on the next working day (Monday-Friday only, excluding bank holidays). You may be contacted if there is an out of stock item. Please note that Interlink uses a predict service that advises customers of a one hour delivery slot to save waiting in all day. So when placing your order please enter your mobile number in order to receive a text with your hour slot. If required the text can be used to re-arrange delivery for another day

NEXT DAY SERVICE NOT AVAILABLE TO THE FOLLOWING AREAS & POSTCODES - IF NEXT DAY COURIER IS SELECTED IT CAN TAKE 2-4 WORKING DAYS
2-4 Working Day Service -
AB31-AB35, AB41-AB54, AB36-AB38, AB55-AB56, FK17-FK21, G83, GY9, ALL ISLE OF MAN (IM), ALL  NORTHERN HIGHLANDS (IV), KA27, KA28, KW0-KW14, PA20-PA78, PH15-PH18, PH19-PH29, PH32-PH33, PH45-PH48, PH30-PH31, PH34-PH44,PH49-PH99, HS1-HS9,KW15-KW17, ALL ORKNEY SHETLAND (ZE), NORTHERN IRELAND & ISLE OF WIGHT

International Orders
All orders will be shipped either Royal Mail or by Courier. Once your order has been shipped you will be sent tracking details (if applicable) for you to track the order.

Extra Shipping Costs
Crafts U Love Ltd reserves the right to request further payment or cancel any order that exceeds reasonable freight costs.

Delivery
We aim to despatch your order within 2/3 working days (subject to stock availability). In most cases we despatch same or next day. If you require an order urgently please contact us direct and we will do our best to despatch same day (subject to stock availability) Please note during busy periods such as Sales, Free Shipping Promo’s, Christmas etc. despatch times may take a little longer.

Limited Offers
Please note limited offers may take up to 1 week to despatch as some products may be ordered in special for this promotion; therefore orders may be held until limited offer items are in stock.

Discount Codes Exclusions
Exclusion apply: - does NOT include die cutting machines & bundle offers such as Cricut Explore Air, Cricut Explore One,  Silhouette Cameo 3, Silhouette Portrait, any Big Shot machine & bundles. Any Minc machines, Misti tools, Grand Calibur, Cuttlebug, Xyron Creative Stations, Pre-Order or Limited Offer items.

Payments
Payment methods that we accept are:

a) Visa, MasterCard, Solo, Maestro, Electron & Delta

b) Pay Pal

c) Cheques or Postal Orders made payable to ‘Crafts U Love Limited’ (Please note any cheques will need to clear before despatch of order)

d) Cash on collection

When you place an order on our site, you process your own payment transaction through Sage Pay (A Secure Payment Gateway). Your account is instantly charged and there is no intervention on our part. Even if you place your order in the evening or at weekends, the Sage Pay payment system is automatic and your account will be charged immediately.

I have not received my order
When placing your order please make sure that you specify the correct delivery address as Crafts U Love take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or in outbuilding.

Most orders are despatched via Royal Mail 2nd Class (Depending on order weight or value) or Interlink Couriers Next working day service. If your order has been despatched by Royal Mail please allow up to 12 working days for delivery once despatched before contacting us.

If a parcel has gone missing with Royal mail we will require a letter confirming this (Required by Royal Mail). Once received a replacement order will be sent. Please note that unless the parcel has been returned to us by Royal Mail or Interlink, a refund/replacement will not be issued.

Interlink will attempt delivery to the address given twice only and will try neighbours either side only if that is your instruction. Please remember that neighbours go out too. If Interlink cannot deliver or leave safe per instruction, it is up to the customer to collect their parcel from their Interlink depot. Re-direction to another address or a third delivery is chargeable to the customer at cost which is currently £5.00 plus VAT. This also applies where customers give incorrect address details such as an incorrect postcode.

If Interlink are unable to deliver or leave safe, Interlink keep parcels for 5 working days only before returning them to Crafts U Love Ltd. In this case the cost of the return (£5.00 + VAT) will be deducted from the refund due to the customer. If the parcel is returned to Crafts U Love and then redelivered to the customer there will be two charges, the return (£5.00 + VAT) and the redelivery charge.

Out of Stock/ Stock Availability
Although we keep our stock levels up, in the event of an item being out of stock we may part ship and send the item to you once it is back in stock or we may contact you for an alternative item or let you know about a delay

Returns/Faulty Item
We are confident that you will be satisfied with your order. However if you are not happy with a product please return the item(s) to us within 14 working days for either a replacement, refund or a credit note. Any items returned must be in good condition and saleable as new. We reserve the right to refuse a refund of any item(s) that are not returned in a reasonable condition. Any costs incurred by Crafts U Love for shipping,  Crafts U Love reverses the right to deducted from the refund amount

In the unlikely event of a faulty product please contact us immediately to arrange a replacement to be sent. Please note that if a returned item is tested and is not faulty then a postage charge will be applied.
Before return you will need to contact us for a Goods Return Form, please email us at enquiries@craftsulove.co.uk

Gift Vouchers
All Gift Vouchers are valid for 2 Years from issue date and can be used online at www.craftsulove.co.uk or in Crafts U Love Shop, Unit 1 Westcoats Farm, Stan Hill, Charlwood, Surrey RH6 0ES.

Pre-order Items
Any items which are Pre-Order will be held with the rest of you order until the pre-order items are in stock. If you wish the rest of your items to be shipped separartely a shipping charge will be applicable, please contact us to arrange this.
NON-REFUNDABLE DEPOSIT – Any Non-Refundable deposit paid to secure a product will not be refunded under any circumstances unless Crafts U Love are unable to supply the product.

Prices
The prices shown online supersede all previous price lists and are subject to change without notice.
All prices in this are inclusive of VAT @ 20%.

Product catalogue
Unfortunately due to constantly adding new products to our website we do not currently have a catalogue. We do have product leaflets that we can send you out free of charge. Please either call us on 01293-863576 or email us at enquiries@craftsulove.co.ukto request these. Please state what products you are interested in, ie die cutting or rubber stamps etc with your name & full address

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